Move Sales & Lettings are seeking an enthusiastic, motivated individual to join our Award-Winning team in our Cheltenham Branch. Move is the leading lettings agency in the region, with continued year-on-year market growth, alongside incredibly high customer satisfaction.

This is a fantastic opportunity for someone to work in a fast-paced office, lettings properties in Cheltenham and surrounding areas. The team pride themselves on offering the best service to their landlords and tenants and they are looking for a team member who can continue to offer an exceptional service. We are looking to recruit someone that’s ambitious, self-motivated and passionate about overall customer service.

You will be responsible for:

- Productivity, efficiency, and retention of clients.

- Ensuring compliance, projects, implementing new processes and strategies and continual improvement.

-Maximising department profitability, working closely with your team to ensure objectives are hit.

-Maximising any opportunities.

- Ensuring both you and the team deliver excellent customer service.

- Working on your personal development.

-Role model effective and efficient communication within the branch and across the business.

-Contribute to the team discussions and development of company growth.

Skills and experience required to be a successful Property Manager -

• Preferably experience in property looking to accelerate your career

• The drive to hold a qualification in Residential Property (Lettings)
  

• Demonstrable Administration experience

• Proven experience working within a team

• Outstanding customer care/customer service experience

• Resilient, positive, organised, numerate and detail-oriented

• Excellent verbal and written communication skills

• IT literate (MS Office, internet, email systems)

General Roles & Responsibilities

• Company meetings

• Attend and be involved in company meetings.

• Attend and partake in Department Meetings (Both weekly & Monthly)

• Ensure companywide standards, processes and procedures are upheld.

• Maintain the Staff standards for appearance, attitudes, and behaviours

• Ensure you achieve/exceed your personal and company targets

• Follow and partake in training and development

• Perform to a high standard in all aspects of your work

• Accountability for your managed portfolio & ensure processes followed
  

• Achieve add-on services KPIs

• Following company processes from start to finish.

• Deliver company processes.

• Deliver Quality Standard

• Compliance checking/ensuring legalities & company processes are correctly adhered to.

• Benefits

• 28 days annual leave including bank holidays.

• We also offer rewards for the longevity of service, including an additional day of annual leave for every year of service after two years (up to a maximum of 25 additional days)

• Company Training.

• Use of pool car where needed.

• Industry Qualifications paid for.

• Mobile Phone & Laptop.

• ARLA study materials, exams and membership paid for.

• Highly competitive company bonus structure.

• Clear progression, training, development & career planning.

• Cycle to work scheme.

• Pension.

• Company Events and awards.

Salary £25,000-£30,000 Per Annum DOE
Monday-Friday 8.30 - 17.30